Managed Antivirus - BitDefender services keep failing

Article Number: 000031526

Last Modified: Tue Sep 26 18:02:16 GMT 2017

Description

• Managed Antivirus - BitDefender services keep failing
• Windows Service Check - Managed Antivirus Endpoint Integration Service fails
• Windows Service Check - Managed Antivirus Endpoint Update Service fails
• Windows Service Check - Managed Antivirus Endpoint Agent Service fails
• Windows Service Check - Managed Antivirus Endpoint Host Service fails

Environment

• SolarWinds RMM
• Managed Antivirus - BitDefender

Solution

• Please restart machine
  • These 4 services are locked down by Bitdefender
  • These 4 services cannot be altered or modified
• In event a restart does not resolve a clean uninstall and reinstall will need to occur:
  • Managed Antivirus - BitDefender Clean uninstall